How do I contact Baby & Co?
You can come in store Monday – Saturday 9am – 5pm. You can call us on 0117 986 8184 Monday – Saturday 9am – 5pm. Or you can visit www.babyandco.com 24 hours a day 7 days a week, you can also e-mail us on email@example.com and we will respond within 24 hours.
Can I return goods I do not like?
Yes. The goods must be unused and in their original undamaged packaging, in as new condition. We must be advised within 7 days, you can arrange return yourselves, return them in person in store or use our highly discounted carrier contract. Refunds will be made through our e-payments system on to your original payment debit or credit card and not through our in store tills.
Please read our terms and conditions.
How long are goods guaranteed for?
All nursery goods have a minimum 6-month guarantee. Some manufacturers such as Maclaren offer 12 months guarantee.
Are my credit card details safe with you?
Our software encrypts your details when they leave your computer, they can only be decrypted by the software in our system.
Your details are shredded in house once they are finished with and computer files deleted, unless you have consented to receive mail offers from us.
Why are the prices different on line to in store?
In store prices are a little higher than our online store to reflect the time and attention from our highly trained sales staff. Online orders do not require much time to process therefore allowing us to pass on the discounts to you.
Can I order by phone?
Yes of course. We are open 9:00 am to 5:00 pm Monday to Saturday.
Are you new to the nursery industry?
No, we have been in business for over 25 years and hold accounts with all the major suppliers. We are also a Maclaren Service Centre and a Mamas & Papas Gold Stockist
How long do you take to reply to e-mails?
We aim to reply same working day.
How long does delivery take?
We despatch most orders same working day, our standard delivery is 2-3 working days, if you have not received your parcel by the end of the 3rd day phone us and we will track the parcel on line.
You can upgrade your delivery to next day if you wish. Please see our shipping and handling page.
What if my goods are damaged in transit?
Notify us within 3 working days and we will collect the goods free of charge and arrange to send a replacement
What if I require a repair?
Contact our customer service team on 0117 986 8184 and they will arrange return of the goods in question. If it is a manufacturing fault it will be repaired and returned to you free of charge. Sometimes we will send a replacement part if it in not difficult to fit. Our approved workshop can also deal with your non-warranty repairs, we will phone you with a quote once the item has been inspected.
Please note all items being collected must be boxed to avoid damage in transit and you must be available to sign for the collection.
Where do you ship?
We ship to all areas of the UK.
There is a slight surcharge for the highlands and Islands. Please see our shipping and handling page.
How can I pay?
We accept all major cards except Amex Diners.
I cannot find the product I am looking for on line?
Please phone us on 0117 986 8184 and we will do all we can to help, alternatively use our special orders section.